Refunds and Returns

REFUNDs AND EXCHANGE POLICY

First things first we are very sorry that you need a refund or exchange. We pride ourself on our customer service and do out up most to satisfy every customer.  Please have a look below to see what to do next or contact us via the contact form  

Before sending anything back to us please contact us first 

We accept refunds and exchanges.
Our policy is 30 days.  If 30 days have gone since your purchase, unfortunately we can’t offer you a return or refund.
This does not affect your statuary rights

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it in.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed,  Your Paypal account will automatically be credited, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, we would advise you check with your bank first.
There is often some processing time before a refund is received into your bank.

If you’ve done all of this and you still have not received your refund, please contact us at neilsmart@mypouch.co.uk or via the contact form.

Exchanges

We only replace items if they are defective or damaged.  If you need an exchange for this reason, send us an email at neilsmart@mypouch.co.uk or via the contact form and we’ll get you some more pouches asap.

Shipping

To return your product, you should mail your product to 71 Spencer Avenue, Yarnton, Oxford, England, OX5 1NQ. Please contact us at neilsmart@mypouch.co.uk or via the contact form before sending anything to us.

You will be responsible for paying for your own shipping costs for returning your item. If we need you to send us your product back then we will add the cost of shipping to your refund.